1. Eligibility
You can get a full refund if all of the following are true:
- You ask for the refund within 7 calendar days of the purchase date shown on your order (in My Account → Orders).
- The request comes from the email address used for the purchase, or includes the order ID or license key.
- It's the first refund request for that plan on your account.
This applies to both the Importer and Premium plans, whether or not you've activated the license.
2. Renewals and upgrades
- Monthly renewals can be refunded within 7 days of the renewal payment. After a refund, that month is removed from the license. To stop future renewals, cancel anytime in My Account.
- Upgrades (buying Premium while you have Importer) can be refunded within 7 days of the Premium purchase. Your Importer license isn't affected.
3. Exclusions
Refunds are not available when:
- The request is made more than 7 days after the purchase or renewal date.
- The license key has been shared, resold or published, or used in breach of our Terms of Service.
- A chargeback or payment dispute has already been raised for the same order. We'll handle it through that process instead.
- You're asking for a partial refund for unused time after the 7-day window. We don't pro-rate monthly plans. Cancelling stops future renewals instead.
- The issue comes from a third-party platform changing or removing content. In that case, contact support and we'll try to help.
4. How to request a refund
- Email support with the subject "Refund request".
- Include your order ID (e.g.
ACO…) or license key (ACT-XXXX-XXXX-XXXX) and the purchase email. You'll find both in My Account and in your order email. - Optionally, tell us why. It helps us improve A Cuts, but it doesn't affect your refund.
We'll confirm by email within 2 business days.
5. How refunds are processed
- Approved refunds go back to the original payment method through Razorpay (UPI, card or net banking).
- Banks usually take 5–7 business days to show the refund.
- Once the refund goes through, the license is deactivated and the plugin stops working on any computer where it was activated.
6. Failed or duplicate payments
If you were charged but didn't get a license, or were charged twice for the same order, email us with the Razorpay transaction ID. Duplicate or failed charges are always refunded in full, whatever the date.
7. Contact
Questions about this policy: support.